Delivery
The Customer's order will only be taken into consideration and shipped after acceptance of payment by the Seller. Once payment is accepted, products are shipped within 2 to 3 business days. The products shipped travel at the Seller's risk.
Deliveries in Metropolitan France
The transport of artworks and products is done via the Colissimo offer from the French Post. For mainland France, a flat rate contribution of €5.90 is required for any order worth less than €75 including tax (excluding shipping costs). Beyond that, delivery is free. Delivery time: between 48h and 72h.
EU deliveries
The transport of artworks and products is done via the Colissimo International offer from the French Post. A flat rate contribution of €9.90 is requested for any order worth less than €100 including tax (excluding shipping costs). Free delivery from 100€ of purchases.
Delivery time: between 3 and 8 days.
Deliveries outside the EU.
The Seller does not make deliveries outside the EU.
Returns
Right of withdrawal
In accordance with current legislation, the Customer who has purchased a product online on the mcitys.fr Website may exercise his or her right of withdrawal within a maximum of 14 days from the date of receipt of said product.
When the 14-day period expires on a Saturday, Sunday or public holiday, it is extended until the first following working day.
The cost of the return is the responsibility of the Customer. It is the Customer's responsibility to properly package the returned product. Any item not returned in its original condition will not be exchanged or refunded. Only the amount of returned products is refundable. No refund of delivery costs.
The right of withdrawal also applies to promotional items.
Return on defective product
The Customer who purchased a product online on the mcitys.fr Site may return said product if it arrived in poor condition. Proof will be requested by the Seller.
Different scenarios:
- damaged works of art: the entire amount of the order is reimbursed by the Seller (value of the product + delivery costs).
- frames only damaged (broken glass, for example). At the Customer's choice:
- reimbursement of the value of the frame
- free return of a new frame
- return of the frame and the undamaged artwork/reproduction.
Customized products, at the Customer's request
Products designed to measure, at the Customer's request, cannot be returned or refunded.
Procedure to follow to make a return
All returns must be declared online before being sent to the Seller.
Returns that do not comply with the following procedure will be refused.
To declare/request a return, the Customer must go to their Customer area, click on “Order history and details”. The list of orders appears. The Customer must click on the “Details” link corresponding to the order where the item to be returned is located. Then, on the order detail page, the Customer must check the item they wish to return and indicate a reason for return in the text field located under the heading “Merchandise return”. Finally, the return form must be validated by clicking on the “Return a product” button. The Customer must wait for the Seller to accept the return request before returning the product concerned. Any product returned without prior acceptance from the Seller will be refused.